Privacy Policy for Connemara Crafted

At Connemara Crafted, we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information submitted by users of our luxury vehicle rental services, including premium car rentals, executive travel, bespoke touring experiences, chauffeur services, and classic car hire. By utilizing our online platform or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services to you. This may include personal data, which is any information relating to an identified or identifiable natural person.

• Personal Identifiable Information: This includes your name, address, email address, phone number, date of birth, driver's license details (including issue and expiry dates), payment card details, and passport information when required for international travel or specific rental agreements.
• Rental Information: Details regarding your rental preferences, vehicle choices, rental dates, pick-up and drop-off locations, and any additional services requested (e.g., chauffeur service, special equipment).
• Communication Data: Records of your communications with us, including emails, phone calls, and interactions through our online platform.
• Technical Data: Information gathered automatically when you access our online platform, such as your IP address, browser type and version, operating system, referral source, pages viewed, and the duration of your visit.

How We Use Your Information

The information we collect is used for various purposes related to providing and improving our luxury vehicle rental services:

• To provide our services: Processing your reservations, managing your vehicle rentals, providing chauffeur services, and delivering bespoke touring experiences.
• For customer support: Responding to your inquiries, requests, and providing assistance related to your rentals or our services.
• For payment processing: Facilitating secure transactions for our services.
• For marketing and promotional purposes: With your consent, sending you updates, special offers, and information about new services that may be of interest to you.
• For internal operations: Improving our online platform, services, customer experience, and for internal record keeping.
• For legal compliance and security: Fulfilling our legal obligations, resolving disputes, enforcing our agreements, and preventing fraudulent or illegal activities.

Legal Basis for Processing Personal Data (GDPR)

Under the General Data Protection Regulation (GDPR), our legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it:

• Processing is necessary for the performance of a contract with you (e.g., fulfilling your vehicle rental booking).
• You have given us explicit consent to do so.
• The processing is in our legitimate interests and not overridden by your data protection rights.
• To comply with the law.

Disclosure of Your Information

We may share your personal data with third parties in the following situations:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, IT services, and customer support. These providers have access to personal information needed to perform their functions but are not permitted to use it for other purposes.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
• With Your Consent: We may disclose your information for any other purpose with your explicit consent.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal obligations, resolve disputes, and enforce our agreements. Rental agreement-related data is typically retained for a period required by applicable accounting and tax laws, in Ireland, for a minimum of six years.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Connemara Crafted relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

Security of Data

The security of your data is paramount to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:

• By mail:
• Connemara Crafted
• 17 O'Connell Street Lower,
• Dublin 1,
• D01 V4A4,
• Ireland